Returns

• There is more than one way to return any products. However, please note that in any case you have to return the products to the address you received it from!
• Return-Service on e-shop-direct.com
• On our website you find an easy to use procedure to return any article(s) quickly and comfortably. Just follow this link. Returnservice.
• You may also contact our customer service. Our staff will be happy to help you getting your return on the way:
• From Germany: 0180 3 17111111
• From abroad: +49 180 3 17111111
• Call-back-service: We will call you! Just follow this link and you will receive a call from our staff.: Rückrufanforderung
• For any reclamation please turn directly to the merchant who is responsible for the shipment in question. To find out which merchant that is, please log on to e-shop-direct.com and check your completed orders. There you find all necessary contact information you need to communicate with the merchant in question. In general every authorised dealer (of a brand you wish to return or have a reclamation) will offer on-site service. However, there is no binding legal basis for such a service. Such a legal basis only exists directly between you and the seller. In this case that would be us in cooperation with the particular merchant that carried out the shipment. You find the your order history following this link to the customer login: Login

UPS pick-up service

• Of course, we gladly have your return picked up at your premises. You may return any products within 21 days after delivery. To assign the return to UPS simply fill out a return order from your account. Just follow this link to the customer login: Login.

Money-back guarantee

• In case you would like to withdraw your purchase agreement within 14 days (from the date of delivery) or take advantage of your right to return unsatisfactory products (within 21 days), we return the full amount of the purchase value immediately after receiving your return. You will find an especially fast and comfortable way of supervising your return and the respective refund within your account: Just follow this link to the customer login: Login.

Where do I send the products back to?

• All shipments have to be returned to the address you received them from! Normally this is the merchant that carried out the order. To find out which merchant that is in your case, please log on to your account and check your order history. There you find all details needed. You will find an especially fast and comfortable way of supervising your return and the respective refund within your account: Just follow this link to the customer login: Login.